NHP Connect
Last updated: 19 September 2026
These terms apply to the NHP Connect client reporting app (“the app”). By logging in or using the app, you agree to them. If you don’t agree, please don’t use the app.
“We”, “us” and “our” means NHP Connect, based in Thornton, NSW, Australia. “You” means the client business and any person using a login we’ve issued to that business.
1. What the app is
The app lets NHP Connect clients view the performance of the Meta Ads and Google Ads campaigns we manage for them. It is a read-only reporting tool. You can’t create, edit, pause or change campaigns, budgets or ads from inside the app.
The app is provided as part of your marketing services with NHP Connect. These terms sit alongside your service agreement or proposal with us. If the two conflict on anything about our marketing services, the service agreement applies.
2. Your account
We create your login. The app is only for current NHP Connect clients and the people they authorise.
You agree to:
- keep your login details confidential and not share them outside your business
- tell us straight away if you think someone else has accessed your account
- make sure anyone in your business who uses the app follows these terms
You’re responsible for activity that happens under your login.
3. About the numbers
The results shown in the app come directly from Meta and Google through their reporting systems. Please keep in mind:
- Meta and Google can take time to report results, so figures may be delayed and can change after the fact as those platforms update or correct their data.
- Figures in the app may differ slightly from what you see in Meta Ads Manager, Google Ads, or on an invoice, because of timing, time zones, currency and how each platform counts results.
- A “lead” or “conversion” is what the advertising platform has recorded. It isn’t a guarantee of a genuine enquiry, a sale, or revenue.
- Spend shown in the app is advertising spend reported by the platform. It is not an invoice and doesn’t include our management fees.
The app is a guide to how your advertising is performing. It isn’t financial or business advice, and past results don’t guarantee future results.
4. Acceptable use
You agree not to:
- try to access another client’s data or any account that isn’t yours
- copy, reverse engineer, scrape, or interfere with the app or the systems behind it
- use the app in any way that breaks the law or harms NHP Connect or other clients
- resell or provide access to the app to anyone outside your business
5. Availability
We aim to keep the app running smoothly, but we don’t promise it will always be available or error-free. The app relies on third-party services including Meta, Google, our hosting and database providers, and the Apple and Google app stores. If any of those have an outage or change how they work, parts of the app may be delayed or unavailable. If results can’t be updated, the app may show your most recently saved results instead.
We may update, change or remove features at any time.
6. Ending access
We may suspend or close your app access if your services with NHP Connect end, if your account is overdue, or if these terms are breached. You can ask us to close your app account at any time.
Ending app access doesn’t affect your advertising accounts themselves, which are covered by your service agreement.
7. Ownership
The app, its design, branding and software belong to NHP Connect. We give you a limited, non-transferable right to use it while you’re a client. Your advertising data and ad creatives shown in the app remain subject to your service agreement with us and to Meta’s and Google’s own terms.
8. Privacy
Our Privacy Policy explains what information we collect through the app and how we handle it.
9. Liability
Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law or any other law that can’t be excluded.
To the extent the law allows:
- the app is provided “as is”, and we don’t give any warranties beyond those that can’t be excluded by law
- we aren’t liable for loss of profit, revenue, business or data, or for any indirect or consequential loss, arising from your use of the app or from decisions made based on the information shown in it
- where our liability can be limited, it is limited to supplying the app service again or paying the cost of having it supplied again
10. Changes to these terms
We may update these terms from time to time. The latest version will always be available at the link in the app and on our website. If you keep using the app after a change, you accept the updated terms.
11. Governing law
These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction over any dispute.
12. Contact
NHP Connect
Thornton NSW 2322, Australia
Phone: 0436 108 030
Email: ben.james@nhpconnect.com.au
Website: https://nhpconnect.com.au
